Arbsbuy LLC — Vendor Agreement (Legal Contract)

Effective Date: 22nd November, 2025

This Vendor Agreement (“Agreement”) is a legally binding contract between Arbsbuy LLC (“Arbsbuy”, “we”, “our”, or “the Platform”) and the individual or business registering as a seller (“Vendor”, “Seller”, “you”).

By creating a vendor account or listing products on https://arbsbuy.com, you accept this Agreement and agree to comply with all laws, marketplace rules, and platform standards.

1. Definitions

• Vendor/Seller — Any individual or business listing or selling goods on Arbsbuy Marketplace.
• Customer/Buyer — Any person purchasing products through the platform.
• Marketplace — The online platform operated by Arbsbuy LLC enabling vendors to sell products.
• Products — Any item listed by vendors, including physical goods, handmade items, POD items, gemstones, and digital goods.

2. Vendor Eligibility

To become a vendor, you must:

• Be 18 years or older
• Provide valid government identification
• Provide accurate business and banking details
• Have no history of fraud, IP violations, or marketplace bans
• Comply with all Arbsbuy Marketplace policies

3. Vendor Obligations

As a vendor on Arbsbuy, you agree to:

• Provide truthful product listings
• Ship orders on time
• Honor warranty and return obligations
• Respond to customer inquiries within 48 hours
• Maintain accurate inventory
• Comply with all legal requirements in your region

4. Product Listing Rules

4.1 Listing Requirements

• Clear and truthful product titles
• Accurate descriptions and specifications
• High-quality images (no stolen content)
• Correct pricing and stock availability
• Certification for gemstones (if applicable)

4.2 Prohibited Items

Vendors may not list:

• Counterfeits, replicas, or trademark-infringing items
• Weapons, drugs, or restricted items
• Adult content or explicit materials
• Dangerous or banned chemicals
• Fake gemstones or manipulated jewelry
• Stolen goods

5. Product Authenticity & Quality Standards

Vendors must ensure:

• Products are brand new unless marked “refurbished”
• Gemstones & jewelry are accurately described
• No misrepresentation of origin, clarity, weight, or material
• No expired, used, or opened beauty items
• No counterfeit electronics or accessories
• Proper packaging to avoid damage

Special Rules for Gemstones:

• Certification required for certified stones
• Accurate carat, dimensions, clarity, and treatment information
• No lab-grown stones sold as natural

6. Order Processing & Shipping Requirements

Vendors must:

• Ship orders within 1–3 business days
• Provide valid tracking numbers within 24 hours
• Use reputable carriers
• Not include promotional or competitor material in packages
• Ensure timely delivery

Failure to ship within deadlines may result in cancellation, penalties, or account suspension.

7. Returns, Refunds & Customer Service

Vendors must comply with Arbsbuy’s Returns & Refunds Policy and:

• Accept returns for defective, damaged, or incorrect items
• Respond to return requests within 48 hours
• Inspect returned items fairly
• Approve refunds for eligible cases
• Provide return address when requested

Vendors may NOT refuse returns that qualify under Arbsbuy policy.

8. Payments, Commissions & Payouts

• Arbsbuy deducts commission from each sale automatically
• Payouts are issued weekly or monthly based on vendor tier
• Payout delays may occur due to disputes or fraud checks
• Vendor must provide accurate bank details

Arbsbuy retains the right to hold funds temporarily during investigations.

9. Intellectual Property Compliance

Vendors must ensure:

• No copyrighted images without permission
• No brand-name or logo misuse
• No fake or counterfeit products
• No stolen or duplicated content

Violations may result in account suspension and legal action.

10. Fraud Prevention & Security

Prohibited actions include:

• Fake tracking numbers
• Listing counterfeit items
• Canceling orders to manipulate metrics
• Sending wrong or low-quality items intentionally
• Review manipulation or fake reviews
• Using customer information outside order fulfillment

Fraudulent vendors may face permanent bans and legal prosecution.

11. Vendor Performance Standards

• On-time shipping rate: 95%+
• Cancellation rate: below 2%
• Return rate: below 5%
• Customer reply time: under 48 hours
• Few or no complaints

Vendors failing to meet standards may be placed on probation or suspended.

12. Suspension & Termination

Arbsbuy may suspend or terminate vendor accounts for:

• Policy violations
• Fraud or misrepresentation
• Late shipments or unfulfilled orders
• High dispute rates
• Counterfeit goods
• Legal or compliance issues

Arbsbuy reserves the right to withhold payouts during investigations.

13. Data Protection & Privacy

Vendors must comply with:

• Arbsbuy Privacy Policy
• GDPR (if serving EU customers)
• No misuse or unauthorized storage of customer data
• No contacting customers outside the platform

14. Amendments

Arbsbuy LLC may modify this Agreement at any time. Changes take effect immediately upon posting.

15. Contact Information