All orders placed on Arb Digital are fulfilled and shipped directly from our United States warehouse within 1–3 business days after payment confirmation. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Once your order has been processed and dispatched, you will receive an email notification containing your tracking number and estimated delivery date. Please allow 24–72 hours for tracking information to update in the carrier system.

Arb Digital ships to the United States and multiple international destinations. Our Arb Digital shipping policy ensures transparent, upfront pricing with no hidden fees. All applicable shipping costs are displayed clearly at checkout before your order is finalized.

Every Arb Digital order includes a tracking number sent to your registered email address once your order has been dispatched. You can track your order in real time by visiting our Order Tracking page and entering your order number and email address.

• Tracking emails are sent within 24–72 hours of dispatch
• Tracking updates may take up to 72 hours to appear in the carrier system
• If you have not received tracking information after 5 business days, please contact us at support@arbsbuy.com

While Arb Digital strives to ensure timely delivery on every order, certain circumstances beyond our control may cause delays. Our Arb Digital shipping policy acknowledges the following potential delay causes:

• Carrier disruptions — unexpected carrier delays or route changes
• Severe weather events — storms, floods, or natural disasters affecting transit routes
• Customs clearance — international orders may be held for customs inspection
• Incorrect address — packages sent to incorrect addresses provided by the customer
• Peak season congestion — high-volume shipping periods such as holidays

If your order is significantly delayed beyond the estimated delivery window, please contact us at support@arbsbuy.com and we will investigate and assist you promptly.

Your satisfaction is our top priority. If your package is lost, arrives damaged, or is stolen after delivery confirmation, please contact us within 7 days of the expected delivery date.

• Lost in transit: We will issue a full refund or free replacement after confirming the loss with the carrier
• Damaged on arrival: Please photograph the damage and email photos to support@arbsbuy.com — we will arrange a replacement or refund immediately
• Marked as delivered but not received: Please first check with neighbors or building management, then contact your local carrier. If unresolved, contact us and we will assist further

Customers are fully responsible for entering accurate and complete shipping information at checkout. Arb Digital cannot be held responsible for delivery failures or delays caused by incorrect, incomplete, or outdated shipping addresses provided by the customer.

Packages returned due to incorrect addresses may be reshipped at the customer’s expense. Original shipping charges are non-refundable in such cases.

For international orders outside the United States, customs duties, VAT, and import taxes may apply depending on the destination country’s regulations. These charges are the buyer’s responsibility and are not included in our product prices or shipping fees.

• Customs fees vary by country and product type
• Arb Digital has no control over customs processing times or fees
• Packages refused or returned due to unpaid customs duties are not eligible for refund of shipping costs
• We recommend checking your country’s import regulations before placing an order

Orders containing multiple products may occasionally be shipped in separate packages with individual tracking numbers. This may occur when items have different processing timelines within our U.S. warehouse. You will receive tracking information for each package separately via email.

• Returns & Refunds Policy — how to return items and request refunds
• Privacy Policy — how we handle your personal data
• Terms & Conditions — our full terms of service
• FAQs — answers to common shipping questions