Our Arb Digital returns policy allows returns on most physical products within 30 days of delivery. Since all products are fulfilled from our U.S. warehouse, returns are straightforward and processed quickly. To be eligible, items must meet the following conditions:

• Item must be unused and in original condition — no signs of use, wear, or damage caused by the customer
• Item must be in its original packaging with all accessories and components included
• Return request must be submitted within 30 days of the delivery date
• Item must not have been modified, altered, or tampered with in any way

Return Eligibility by Scenario

Unlike many online pet stores that ship directly from overseas, all Arb Digital products are stocked and fulfilled from our United States warehouse. This gives our U.S. customers a significant advantage when it comes to returns:

• No international return shipping — returns go to our U.S. address, not overseas
• Faster return processing — items received and inspected within 1–3 business days
• Faster refunds — processed within 5–7 business days of receipt
• Lower return shipping cost — domestic U.S. return shipping only

Once we receive your returned item at our U.S. warehouse, our team will inspect it within 1–3 business days. If the item passes inspection, your refund will be issued within 5–7 business days to your original payment method.

• Credit/Debit Card: Refund appears within 5–10 business days depending on your bank
• PayPal: Refund appears within 3–5 business days
• Stripe: Refund appears within 5–10 business days

Who covers return shipping depends on the reason for your return:

Since all returns go to our U.S. warehouse, return shipping is a standard domestic cost — affordable and straightforward for all U.S. customers. We recommend using a trackable shipping method for all returns.

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at support@arbsbuy.com. Include:

• Your order number
• A clear description of the issue
• Photos or videos clearly showing the damage or defect

We will resolve your issue with one of the following:

• Free replacement — we ship a new item from our USA warehouse at no cost
• Full refund — complete refund to your original payment method
• Partial refund — if you choose to keep the item despite minor damage

Due to the instant, downloadable nature of our digital products, eBooks from our Digital Library are non-refundable once the download link has been accessed. This is standard practice for all digital goods.

Orders can be cancelled within 24 hours of placement — before they enter our fulfillment process at our U.S. warehouse. Contact us immediately at support@arbsbuy.com or +1 (904) 668-5277 with your order number.

• Cancellations within 24 hours — full refund guaranteed
• Cancellations after order has shipped — must follow standard return process
• Digital product orders cannot be cancelled after download link has been sent

We gladly accommodate exchanges for a different size, color, or item where stock is available. Contact us at support@arbsbuy.com within 30 days of delivery with your order number and the item you would like. Our team will confirm availability and arrange the exchange — all fulfilled from our U.S. warehouse for fast turnaround.

• Items showing signs of use, damage, or alteration by the customer
• Items returned without original packaging or missing accessories
• Digital eBooks once the download link has been accessed
• Items returned after the 30-day return window
• Items damaged due to misuse or accidents after delivery

• Shipping Policy — delivery times, costs, and tracking
• Privacy Policy — how we handle your personal data
• Terms & Conditions — complete terms of service
• FAQs — common questions about returns and refunds