Arbsbuy LLC — Privacy Policy

Effective Date: 22nd November, 2025

At Arbsbuy LLC, we value your privacy and trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website (https://www.arbsbuy.com), make purchases, or interact with our services.

By using our website or services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using our website or services.

1. Information We Collect

We collect both personal and non-personal information to provide a secure, seamless, and compliant shopping experience.

Personal Information:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment details (processed via trusted third-party gateways; we do not store credit card data)
  • Order history, product preferences, and interactions

Payment Information:

  • Processed via secure payment gateways (e.g., PayPal, Stripe)
  • Arbsbuy LLC does not store your full credit/debit card information

Technical & Usage Data:

  • IP address, browser type, device type, operating system
  • Cookies, pixels, and analytics for website performance and personalization

Communication Data:

  • Emails, chats, and call logs with our support team

Dropshipping & International Product Data:

  • For items shipped from third-party suppliers or Pakistan (e.g., gemstones), we collect additional delivery-related information such as tracking and customs documentation to ensure accurate fulfillment.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Order Fulfillment: Processing and shipping orders, sending confirmations, and providing tracking updates
  • Customer Support: Responding to inquiries, resolving complaints, and assisting with returns or refunds
  • Marketing & Promotions: Sending newsletters and special offers only if you opted in; you may unsubscribe at any time
  • Website Improvement: Analyzing traffic, improving functionality, and ensuring security
  • Fraud Prevention & Legal Compliance: Detecting unauthorized transactions, preventing fraud, and complying with U.S. laws and regulations
  • Third-Party Services Coordination: Sharing necessary information with suppliers, couriers, and payment processors to deliver your products safely and on time

3. Data Security

We implement strict technical and organizational measures to protect your personal data, including:

  • SSL encryption for data transmission
  • Secure hosting and restricted access to sensitive data
  • Regular system monitoring and updates

Important: No online system is 100% secure. You use our website at your own risk. Always safeguard your account credentials and choose strong passwords.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only in limited, necessary cases:

  • Service Providers: Payment processors, shipping companies, analytics providers, or email services — only for the purpose of delivering services
  • Legal Compliance: To meet court orders, government requests, or applicable laws
  • Business Transfers: In the event of mergers, acquisitions, or sale of assets; your data remains protected under this policy

Dropshipping & Gemstone Orders:

  • Information may be shared with verified third-party suppliers for fulfillment and customs purposes.
  • Supplier access is limited strictly to the data required for order processing.

5. Cookies & Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

  • Enhance website functionality
  • Remember your preferences
  • Analyze traffic and trends
  • Deliver relevant offers

Managing Cookies: You can disable cookies via browser settings, but some features may not function correctly.

6. Third-Party Links

Our site may link to third-party websites (e.g., supplier pages, payment processors).

  • We are not responsible for their privacy practices or content.
  • Review their privacy policies before providing personal data.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Complete your orders and provide services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

If you request account deletion, we will remove your personal information unless retention is required for accounting, fraud prevention, or legal compliance.

8. Your Rights & Choices

Depending on your location (e.g., U.S. residents under CCPA, EU residents under GDPR), you may have the following rights:

  • Access & Correction: Request a copy of your data or correct inaccuracies
  • Data Deletion: Request removal, subject to legal obligations
  • Marketing Preferences: Opt-out of marketing emails at any time
  • Data Portability: Request a copy of your data in a usable format

To exercise your rights, contact support@arbsbuy.com. We will verify your identity before processing requests.

9. Children’s Privacy

Our website and services are not directed to children under 13.

  • We do not knowingly collect information from children.
  • If we discover that we have, we will promptly delete it.

10. International Data Transfers

If you access our website from outside the U.S., your data may be stored or processed in the United States. By using our services, you consent to such transfers, which comply with applicable data protection laws.

11. Links to Terms, Shipping, & Returns

  • Our Terms & Conditions govern use of the website and purchasing rights.
  • Our Shipping Policy explains delivery, estimated times, and customer responsibilities.
  • Our Returns & Refunds Policy explains returns, eligibility, and refunds.

All three policies work together to provide a transparent, compliant, and legally protected shopping experience.

12. Updates to This Privacy Policy

We may update this policy at any time to reflect:

  • Changes in laws and regulations
  • Updates to our services or business practices

Changes take effect immediately upon posting. We encourage periodic review.

13. Contact Information

For any questions, requests, or privacy concerns:

Arbsbuy LLC
Website: https://www.arbsbuy.com
Email: support@arbsbuy.com
Phone: +1 (904) 668-5277
Business Address: 7901 4th St N STE 300, St. Petersburg, FL 33702, United States

By using Arbsbuy LLC, you confirm that you have read, understood, and agreed to this Privacy Policy.