FAQs – Arbsbuy Customer Support & Policy Questions

At Arbsbuy LLC, we aim to make your online shopping experience smooth, safe, and transparent. Find answers to common questions about products, shipping, returns, payments, gemstones, and customer support. For any additional help, our team is always ready to assist you.

What is Arbsbuy LLC?

Arbsbuy LLC is a Florida-registered U.S. eCommerce store offering high-quality products, including dropshipping items, print-on-demand merchandise, and certified gemstones. We provide worldwide shipping and trusted customer service.

Where does Arbsbuy ship?

We ship globally, with a focus on:

  • United States: Free standard shipping

  • Canada & Europe: Shipping fees apply

  • Other international destinations: Shipping fees vary

Check our Shipping Policy for full details.

How long does shipping take?

  • U.S.: 3–7 business days (processing 1–3 business days)

  • Canada & Europe: 7–15 business days (processing 1–3 business days)

  • Other countries: 7–15 business days (processing 1–3 business days)

Delays may occur due to customs, weather, or local courier efficiency.

How can I track my order?

After shipment, a tracking number will be emailed. Allow 24–48 hours for updates. If not received within 5 business days, contact support@arbsbuy.com.

Can I cancel my order?

Returns are accepted within 14 days of delivery for unused, undamaged products in original packaging. Non-returnable items include intimate wear, beauty products, perishable goods, and custom items unless defective.

What is your return policy?

Returns are accepted within 14 days of delivery for unused, undamaged products in original packaging. Non-returnable items include intimate wear, beauty products, perishable goods, and custom items unless defective.

How do I request a return or refund?

  • Email support@arbsbuy.com with order details and reason.

  • Wait for approval and instructions.

  • Ship the item using a trackable method.

  • Refunds are processed within 7–14 business days after inspection.

What if I receive a damaged, defective, or wrong item?

Notify us within 48 hours with photos. Solutions include:

  • Full refund (including original shipping)

  • Replacement item

  • Store credit

Defective or incorrect items usually do not need to be returned.

Are there any shipping fees for returns?

Return shipping is customer responsibility, unless the return is due to our error. Original shipping costs are non-refundable.

How do you protect my personal information?

We use SSL encryption, secure hosting, and restricted access to protect data. Payment information is handled via trusted third-party gateways. See our Privacy Policy for full details.

Do you collect cookies or track user activity?

Yes, for website functionality, analytics, and personalized experiences. Cookies can be managed or disabled in your browser, but some features may be limited.

Can international customers be charged customs duties or taxes?

Yes. Customers are responsible for any customs duties, VAT, or import taxes, which are not included in product prices or shipping fees.

What payment methods are accepted?

We accept major credit/debit cards, Stripe, PayPal, and other secure payment methods displayed at checkout. Full payment is required to process the order.

How can I contact Arbsbuy for support?

Reach our customer service:

Is Arbsbuy LLC legally registered?

Yes. Arbsbuy LLC is registered in Florida, USA and complies with U.S. laws, ensuring legal business operations and consumer protections.

Are all products genuine and verified?

Yes. All dropshipping products are sourced from verified suppliers, print-on-demand items are produced on demand, and gemstones are certified before sale. Quality checks are conducted before shipment.

Do I need an account to make a purchase?

No, you can checkout as a guest. Creating an account allows you to track orders, save addresses, and view order history.

Can I modify my order after placing it?

Orders can be modified only within 12 hours of placement. After processing, modifications are not possible. For changes post-shipment, please follow the returns procedure.

How are gemstone orders shipped?

Certified rough and facet gemstones, as well as gemstone jewelry, are shipped directly from Pakistan. Shipping times may be longer due to customs clearance. Customers are responsible for customs duties or taxes.

Does Arbsbuy offer exchanges or replacements?

We do not offer direct exchanges. To receive a different product, size, or color, return the eligible item for a refund and place a new order. Defective or incorrect items are an exception, as noted in our Returns Policy.