Frequently Asked Questions (FAQ)
Everything you need to know about ordering, shipping, payments, returns, and using Arbsbuy.
This FAQ supports customers shopping on https://www.arbsbuy.com. For legal details, please also review our official policies linked below.
1. Orders & Payments
How do I place an order?
Add items to your cart and complete checkout securely. You may check out as a guest or create an account.
Which payment methods do you accept?
Visa, MasterCard, PayPal, Stripe, Google Pay (where available).
Is payment secure?
Yes. Payments are encrypted and processed by Stripe and PayPal. Arbsbuy never stores card numbers.
Can I cancel my order?
You may request cancellation within 12 hours. After processing begins, cancellation is no longer possible. See Cancellation Policy.
Why was my payment declined?
This is usually caused by bank security blocks, address mismatch, or insufficient funds. Please contact your bank or try PayPal.
2. Shipping & Delivery
How long does shipping take?
USA: 3–7 business days (up to 10–15 in rare cases)
Canada / Europe / International: 7–15 business days
Do you offer free shipping?
Yes — most U.S. orders qualify for free standard shipping.
Why did my order arrive in multiple packages?
Products ship from multiple warehouses. Each shipment receives its own tracking.
Tracking shows delivered but I didn’t receive it?
Please check with neighbors or your carrier. Arbsbuy is not responsible for theft after confirmed delivery.
Full details: Shipping Policy
3. Returns & Refunds
What is your return window?
Returns may be requested within 14 days if unused and in original condition.
How do I request a return?
Email support@arbsbuy.com with order number and photos.
When will I receive my refund?
Refunds are processed within 7–14 business days after inspection.
Which items cannot be returned?
Undergarments, cosmetics, POD items, digital products, clearance items.
See full policy: Returns & Refunds Policy
4. Products & Quality
Are products inspected?
Yes. We work with verified suppliers and conduct quality checks.
Will products look exactly like photos?
Minor color variations may occur due to lighting or screen differences.
Do items include instructions?
Yes where applicable (some digital manuals).
5. Apparel & Sizing
How do I choose the right size?
Please use the size chart on each product page.
Can I exchange sizes?
No direct exchanges. Please return eligible items and reorder.
6. Taxes & Customs
Do I pay customs?
U.S. customers usually do not. International buyers may pay VAT/import taxes.
Who pays customs?
The customer.
7. Technical Issues
I can’t pay or login?
Try clearing cache or use PayPal. Contact support if needed.
I’m not receiving emails?
Please check spam and whitelist support@arbsbuy.com.
8. Marketplace Sellers (Coming Soon)
When will sellers join?
Soon. Seller onboarding will be announced.
What documents are required?
ID verification, business info, product compliance.
Need help?
Email: support@arbsbuy.com
Phone: +1 (904) 668-5277
Hours: Mon–Fri 9AM–6PM ET
Website: https://www.arbsbuy.com