Arbsbuy LLC — Anti-Fraud Policy

Effective Date: 22nd November, 2025

Arbsbuy LLC is committed to protecting customers, vendors, partners, and our business from fraud, unauthorized activity, and deceptive practices. This Anti-Fraud Policy outlines how we detect, prevent, and respond to fraudulent behavior across https://arbsbuy.com and future marketplace services.

1. Our Commitment to Fraud Prevention

We use advanced security measures and industry-standard fraud detection tools to protect our platform, including:

• AI-based fraud screening
• IP, device, and geolocation analysis
• 3D Secure verification (when available)
• Bank verification tools (Stripe Radar, PayPal fraud detection)
• Order pattern analysis for high-risk behavior
• Manual order review for suspicious transactions

For high-value orders or gemstone purchases, additional verification may be required.

2. Fraudulent Activities We Strictly Prohibit

The following actions are strictly prohibited and will trigger investigation, order cancellation, or legal action:

• Using stolen or unauthorized credit/debit cards
• Filing false chargebacks (“friendly fraud”)
• Providing fake or misleading information
• Attempting to intercept deliveries
• Claiming non-delivery when tracking shows delivered
• Submitting false photos, videos, or evidence for refunds
• Reselling items purchased fraudulently
• Using VPN or masking tools to hide identity for crime
• Abusing discounts, promotions, or refund policies
• Any attempt to exploit our system, vendors, or customers

Violators may be permanently banned, prosecuted, or reported to federal authorities.

3. High-Risk Orders & Verification Procedures

Arbsbuy LLC may place orders on hold and request verification if we detect:

• Billing and shipping addresses that do not match
• Multiple cards used for one account
• Large orders from new customers
• Orders placed from high-risk regions
• Repeated payment failures
• Gemstone or high-value jewelry purchases

Verification May Include:

• Photo ID (passport, driver’s license)
• Billing address confirmation
• Bank authorization proof
• Phone or email verification

Orders will not ship until verification is successfully completed.

4. Chargeback & Payment Dispute Abuse

We investigate all chargebacks. If a customer files a dispute without contacting us first, or submits fraudulent claims, Arbsbuy LLC may:

• Dispute the chargeback with full evidence (tracking, proof of delivery, correspondence)
• Ban the customer from future purchases
• Recover funds through debt collection agencies
• Pursue legal action under U.S. chargeback fraud laws

False chargebacks (friendly fraud) are a crime and may lead to account termination and legal consequences.

5. Protection for High-Value Items (Gemstones & Jewelry)

Orders containing certified gemstones, high-value jewelry, or international shipments from Pakistan are monitored with additional fraud prevention measures.

Additional Security Steps Include:

• Mandatory signature upon delivery
• Enhanced ID verification
• Strict 48-hour reporting window for damage claims
• Non-refundable shipping fees for fraudulent returns
• Tracking data validation with international carriers

Any fraudulent claims regarding gemstone authenticity or condition will be investigated with certification labs.

6. False Claims, Misuse & Abuse of Policies

The following actions may result in denial of refunds or account termination:

• Sending back different items than received
• Returning used, worn, or damaged items falsely
• Claiming items are “not as described” without evidence
• Returning empty boxes or counterfeit items
• Repeated returns clearly intended to exploit our policies
• Abuse of promotions, coupons, or free shipping rules

All returns are photographed and recorded to prevent fraudulent activity.

7. Fraud Prevention for Future Marketplace Vendors

When the Arbsbuy marketplace is launched, vendors will be required to follow strict anti-fraud rules, including:

• Providing accurate product descriptions
• Shipping items on time with valid tracking
• Responding to disputes within 48 hours
• Not misrepresenting products or providing counterfeit goods
• Not manipulating reviews or feedback

Vendors engaging in fraudulent behavior may have payouts held, accounts suspended, or legal action taken.

8. Account Termination & Blacklisting

Arbsbuy LLC reserves the right to immediately ban or blacklist any user or vendor involved in:

• Deceptive behavior
• Financial fraud
• Repeated disputes or chargebacks
• False evidence submission
• Use of stolen payment information

Blacklisted accounts cannot create new accounts or make future purchases.

9. Reporting Fraud

If you suspect any fraudulent activity related to Arbsbuy LLC, please report it immediately to:

• Email: support@arbsbuy.com

We investigate all reports thoroughly and may notify relevant authorities if required.

10. Updates to This Anti-Fraud Policy

We may update this policy at any time to strengthen security or comply with U.S. laws, payment processor requirements, or marketplace standards.

Updates take effect immediately upon posting.

11. Contact Information